Refund & Returns Policy
Last Updated: November 2026
Welcome to HALOSANDHUES. We want you to be completely satisfied with your purchase. Please read our Refund & Returns Policy carefully before making a purchase.
1. Right of Withdrawal
As a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order without giving any reason.
To exercise your right of withdrawal, you must notify us by email at info@halosandhues.be within the 14-day withdrawal period.
2. Return Conditions
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original packaging
- Be free from damage, scratches, alterations, or signs of wear
- Include any accessories, tags, and documentation originally provided
We reserve the right to refuse returns that do not meet these conditions.
3. Personalized Jewelry
Because personalized and custom-made jewelry is created specifically for you, these items are not eligible for return, exchange, or refund, except where the item arrives damaged, defective, or incorrect.
Examples include:
- Engraved jewelry
- Jewelry with custom names or initials
- Custom-designed pieces
- Any item made to the customer’s specifications
4. Return Shipping Costs
Customers are responsible for the cost of returning eligible items.
We recommend using a tracked shipping service, as HALOSANDHUES cannot be held responsible for returns lost during transit.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 7 business days
- The refund will be issued to the same payment method used for the original purchase
- Original shipping fees are non-refundable unless required by applicable law
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at info@halosandhues.be.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once reviewed, we may offer:
- A replacement item
- A full refund
- The choice between a replacement or refund, where applicable
7. Exchanges
We currently replace items only when they are damaged, defective, or incorrect upon arrival.
For eligible exchanges, please contact us at info@halosandhues.be.
8. Return Address
Returns should be sent to:
HALOSANDHUES
Jasmijnstraat 3
9620 Zottegem
Belgium
Please do not send returns without contacting us first.
9. Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact:
HALOSANDHUES
Email: info@halosandhues.be
Address: Jasmijnstraat 3, 9620 Zottegem, Belgium
Website: HALOSANDHUES